Extended Holiday return policy. - Last order date for Christmas delivery.
This guide will help you identify some of the best ways to maintain your items, including best practices for using, washing, and storing. Please note that the most accurate information for each product is always located on the label of the garment itself.
Always check the label of your garment to ensure you are following the recommended procedures.
We do recommend that you do a pre-wash of your new garments before the first use.
After a ride, hang your items to ventilate. This will help prevent bacteria and odors from building up and reduce the chances of damaging the material. If the item is very dirty, we recommend rinsing it as soon as possible to avoid stains. Before washing, check that all pockets are empty, then close all zips, velcro, and fastenings. Turn bibs and jerseys inside out.
Fill your washing machine to its recommended capacity. Over or under-filling the machine will make the wash less efficient. Using a zero MicroWaste washing bag (such as a Guppyfriend) may help minimize microfibre shedding from the fabrics.
Wash items with similar colors to reduce the risk of color transfer. Wash items with the coldest water possible. Washing clothes at 30°C rather than higher temperatures will save around 40% of the energy used each year. Choosing a short spin cycle will further reduce water and energy consumption while still cleaning your clothes sufficiently.
Take extra care with cotton and wool products. Spot-treat any stains before washing in cold or lukewarm water.
Air dry items when possible. Most items can be hung to dry. This helps them maintain their shape, makes them last longer, and saves energy compared to using a dryer.
Wool items should dry flat on a surface. To reduce pilling, use a clothing brush or fabric shaver.
When putting on jerseys with silicone gripper sleeves, fold the ends of the sleeves to face outwards before putting your arms through. Once the sleeves are entirely on your arms, fold the grippers back onto your arms to secure them in place. This technique also applies to bibs.
We recommend pulling jerseys onto your arms by moving the sleeve up your arm with short, gentle movements near the end of the sleeve. We do not recommend pulling from the chest or shoulder area. This also applies to bibs.
Do not pull bib straps over your shoulders before they are completely in place on your legs.
Ensure you use the guarded zip ends on your jersey as this helps prevent irritation and possible damage to your clothing.
Do not overfill jersey pockets.
We advise against using bibs and jerseys without washing them between rides.
We advise against mixing light and dark colours when washing.
We advise against using bleach on our items.
We advise against using fabric softeners.
We advise against ironing with hot temperatures.
This information is a guide to caring for your item. Please follow the guidance on the label. Many products can be cared for in the following way:
Gentle machine wash at 30°C
Use non-bio detergent
Do not bleach
Air dry
Iron low
Please read the list of exceptions below for more information about items with special care requirements.
How to reactivate/re-apply Durable Water Repellent (DWR) to your garment:
DWR is a polymer coating that increases surface tension and helps water to bead and roll off. This polymer substance is applied to the face fabric of the Pas Normal Studios water protective garment products. When your garment is no longer shedding surface moisture as it used to - it is time to reactivate the DWR.
First step: Cleaning
The first step to restoring the DWR water-shedding abilities is to wash away dirt and stains from your garment. You can find the washing guidance on the label inside of your product. To help protect your garment further, it’s a good idea to buy a laundry detergent specifically designed for technical fabric.
After the wash, your garment should be hung for air drying.
Second step: Reactivate the DWR
When your garment is dry again, it is time to reactivate the DWR in your product. This step is key to DWR revival and can be done every time you launder your garment. Put the garment in the tumble dryer on low or medium heat for around 20 minutes - this will reactivate the DWR finish. In case you don't have a tumble dryer available, you can use an iron. The iron should be set to no steam at a warm but not hot temperature. Make sure to have a thin towel or a piece of cloth between the iron and your garment - you can now gently iron your garment.
Re-Apply: Applying new DWR to your garment
In case the two steps above aren’t enough to revive the DWR to your garment, it is time to reapply new DWR. The most recommended method is spray as this treatment is only applied to the outside of the garment.
Spray-On
This method is both good if one certain spot on your garment needs a touch-up DWR treatment or if the whole garment needs a new treatment. After the wash, remove the garment from the machine and shake off any excess water. Now you hang the damp garment and spray the new DWR evenly onto the outside of the fabric. Make sure to give extra attention to abrasion areas. Now hang your garment to dry.
Gentle machine wash at 40°C. Do not bleach. Hang to dry. Do not iron.
Gently hand wash at 30°C. Use non-bio detergent. Do not bleach. Air dry. Do not iron.
Gently machine wash at 30°C. Use non-bio detergent. Do not bleach. Air dry flat. Iron low.
Dishwasher safe. Rinse well. Air dry.
Gently machine wash at 30°C. Use non-bio detergent. Do not bleach. Air dry flat. Do not iron decal.
Gently hand wash at 30°C. Use mild soap. Do not bleach. Air dry.
Use a damp and soft cloth to wipe down the nylon. For oil stains, apply some dishwashing liquid before wiping the area and cleaning with a damp, soft cloth. Always remember to wipe the spots with a dry cloth as the last step. Do not use washing machines or large amounts of water to wash. Air dry. Do not dry clean. Do not bleach. Do not iron.
It is actually quite easy to clean your down products.
The two biggest things you can do to damage the down inside a garment are to use harsh detergents and not to dry it completely. While we always suggest following the recommended washing instructions on the garment, the following is generally the best way to wash your down product.
It is critical to start with a detergent specifically created for down products.
Step 1. - Pre Rinse
If possible, pre-rinse products without detergent. This helps to saturate the items allowing the detergent to penetrate the fabrics more effectively and get to the down clusters to clean them thoroughly.
Step 2. - Low Temp Wash
Wash on low temperature. There is a greater likelihood that the fabrics will require a lower temperature than the down itself. This also saves energy when it is not needed.
Step 3. - Additional Rinse
We suggest that following the wash, run an additional rinse this time without detergent. This will ensure that all detergent is completely rinsed out of the down and the product. Leaving the residual detergent on the down may cause a reduction in fill power.
Step 4. - Tumble Dry
Tumble dry on low temperature until completely dry. It can be done with clean tennis balls. If you think the item is dry, it is worth running one last dry cycle. Many people assume it is dry by the feel of the textile, but the down inside remains slightly damp. This may take several cycles.
Do not bleach or iron your down-filled products.
We encourage you to use your items for as long as possible. They are designed to last and have been rigorously tested to ensure they live up to our high standards. We understand that many of our products can not be easily recycled. We are already looking into ways we can incorporate circular-economy principles into our products, such as using mono-materials, improving repairability, and applying alternative business models.
If you decide you no longer have use for your products, we encourage you to consider your options to avoid disposal. This will ensure the value within the product is retained as much as possible and can be done through repairing, swapping, donating, or repurposing. These actions can extend the life of the item and reduce your environmental impact.
Recycling your used items can be done at many locations. Below are several links to organizations who aim to make recycling more accessible:
Canada - Declutter Diabetes
Denmark - Røde Kors
United Kingdom - Recycle Now
United States - Planet Aid
There are also organizations working to collect clothing in stores. These organizations can be found here.